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Sign-in FAQ

Choose from the following:

» More about cookies and HP DSPP web site
» How does HP DSPP use cookies?
» What happens if my browser rejects the HP DSPP cookies?
» What should be the browser settings for Internet Explorer 6?
 

More about cookies and HP DSPP web site

What is a cookie? To provide a rich, powerful, and personalized user interface, Web applications like HP DSPP often need to remember, across multiple pages, information which you gave several pages ago.
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How does HP DSPP use cookies?

HP DSPP employs several cookies, each of which has a different purpose. The first pair of cookies remembers your user ID and password in an encrypted form, to let HP DSPP know you are signed in. Another set of cookies personalizes the page you are viewing by reading the preferred language and resident country/region you specified in the registration process.
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What happens if my browser rejects the HP DSPP cookies?

Whenever you connect to any HP DSPP page, our Web server will ask your browser to remember one or more cookies, if you do not already have them. In some cases, if your browser rejects some of these cookies, subsequent HP DSPP pages will not be able to find your state information. For example, even though you already signed in, on subsequent pages you will appear to not be signed in. Unless your browser accepts the cookies, you will be asked repeatedly to sign-in again. For this reason, it is important that your browser accept these cookies in order to use HP DSPP.
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What should be the browser settings for Internet Explorer 6?

  1. Select "Tools" from the browser menu.
  2. Select "Internet Options...".
  3. In the Internet Options dialog box, click the "Privacy" tab.
  4. Click the "Advanced..." button.
  5. In the Advanced Privacy Settings dialog box, click the "Override automatic cookie handling" checkbox.
  6. Make sure that First-party Cookies is set to "Accept".
  7. Make sure that Third-party Cookies is set to "Accept".
  8. Check the "Always allow session cookies" checkbox.
  9. Click "OK" to close the Advanced Privacy Settings dialog box.
  10. Click "OK" to close the Internet Options dialog box.
  11. You may need to close your browser and open it again to apply the new settings.
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Related Links

 » New User Registration
 » Retrieve password
 » Retrieve user ID
 » Sign-in FAQ





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